Troubleshooting Hidden Hours Issues

Encountering problems with the Hidden Hours Wizard? Here are some common issues and how to fix them.

My EHR Seems Too Low!

This is one of the most common concerns, but it often just reflects a more accurate picture of how much you’re really working.

Possible causes:

Hidden hours are correctly showing that you work more hours than you initially thought.
Some categories (like admin or marketing) may have been overestimated.
Your prices need to be adjusted to reflect the true cost of running your business.

Tip: Review each category to ensure your hours are accurate. Underestimating or overestimating will impact your EHR.

By design, hidden hours only apply to jobs starting on or after the Effective Date you selected during setup.

Double-check your Effective Date in the Hidden Hours Wizard.
Old jobs won't be affected to prevent retroactive changes.
To track old jobs, manually adjust their numbers (EHR will remain accurate going forward).

Ensure you clicked Save & Continue after turning off hidden hours.
Try refreshing your dashboard or clearing your browser’s cache.
Note: Disabling hidden hours only stops them from being included in EHR calculations. They’ll still appear in the profitability breakdown for transparency.

If you’re unsure how to update your settings, revisit the Hidden Hours Wizard via the sidebar menu!

For more step-by-step instructions on setup, read How to Use the Hidden Hours Wizard.

Updated on: 23/11/2025

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